There has been an increase of demand from the community for veterinary care. Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows, and cancellations inconvenience those clients and their pets who are in need of veterinary care. We are having to implement a “No-Show” and Late Cancellation Policy due to these overwhelming occurrences.
Cancellation of an appointment: In order to be respectful of the medical needs of other pets, please be courteous and call our office promptly if you are unable to show up for any appointment. This time will be reallocated to a pet who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours before your scheduled appointment. Appointments are in high demand, and your early cancellation will allow another patient to receive timely veterinary care.
If you don’t reach a receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.
Late Cancellations: A cancellation is considered to be late when the appointment is cancelled without a 24-hour advance notice.
Appointment “No Show” Policy: A “no-show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the client’s chart as a “no-show.” This includes arriving 10 minutes after your scheduled appointment. If you arrive late to your appointment, the receptionist will see if we are still able to see your pet that day. If we are not, we will ask you to reschedule your appointment. Be mindful that our appointments are scheduled right after one another, and because of this, the doctor may not have time to give your pet the full exam and care it needs before the next appointment arrives.
The first time there is a “no-show” or late cancellation, there will be no charge to the client. A second occurrence will result in you being charged $38 AND you will be required to pay $38 before being able to schedule future appointments. If this occurs, the fee will be deducted from your total as long as you keep that appointment; otherwise, it is non-refundable if you “no-show” your appointment. If there is a third occurrence, you will be discharged from the practice.
Surgery Appointment No Show Policy: If you need to cancel your pet’s anesthetic/surgical procedure, it is required to cancel or reschedule your appointment with at least 24 hours’ notice before your appointment time (e.g., if you are scheduled to be here between 8:00 AM–8:30 AM, you would need to let us know before 12:00 PM the day before).
A surgery “no-show” is a client who misses a surgery appointment without providing a 24-hour notice of cancellation.
The first time this occurs, we will call to offer to reschedule the appointment. A second occurrence will result in you being charged a missed appointment fee of $100 AND you will be required to pay a $100 fee before being able to schedule future anesthetic/surgical procedures. If this occurs, the missed appointment fee will be deducted from your total as long as you keep that appointment; otherwise, it is non-refundable if you “no-show” your appointment. If there is a third occurrence, you will be discharged from the practice.
Thank you for all your support and dedication. We appreciate your understanding of this new policy! Please reach out with any questions.